We operate the website
www.vistadigital.co.uk. We are Vista Digital Group Limited, a company
registered in England and Wales under company number
09999889 and with our registered office
129 Woodplumpton Road, Fulwood, Preston, Lancashire, PR2
3LF. Our VAT number is ; 233 7113 36
We at Vistadigital
are passionate about producing the highest quality onepiece wall murals. We use
the latest printing technologies that allow us to achieve the highest industry
standards possible. We invest heavily in developing our website to give the
user a very enjoyable experience while navigating the user interface. Whilst we
try to ensure that all details, descriptions and
prices that appear on our website are correct, some errors may occur. In the
event of a mistake, we reserve the right to change the listed price without
prior notice. All prices are in Sterling. Delivery charges are additional.
For further information see the Delivery section.
Cancellation and Refund
1.1 - In the
unlikely event that a problem occurs with your order, we will provide you with
a refund or replacement at the earliest convenience. However, there are a few
things stated below that we are unable to provide a refund or replacement for:
1.2 - Bespoke
orders cannot be changed once the designs have been printed. Wall dimensions
entered at the order customisation page are deemed to be correct and will
correspond with the print measurements. If the product does not fit, no refund
will be given as the company cannot be held accountable for incorrect
measurements provided by the customer.
1.3 - As soon as
the order is received and processed, you will be unable to change any aspects
relating to the purchase.
1.4 - In the
unlikely event that your wallpaper has not been delivered and/or damaged or
missing by the courier, we reserve the right to refund only after our courier
has investigated and refunded Vistadigital before refunding you, the consumer.
1.5 - On receiving the goods, it is crucial that you check that
there is no visible damage to the packaging. Vistadigital can only refund or
replace damaged goods if the courier has been notified on delivery. Please
retain all relevant information of the damage to the goods and its packaging so
we can then make an insurance claim towards our courier service.
1.6 - When in
receipt and opening the product, please carefully check the order for any print
defects. We operate a quality control procedure and it
is extremely unlikely for a product to be shipped with any printing defect.
1.7 It may be
possible to scratch or mark the wallpaper if not handled in a careful manner.
We cannot refund or replace goods that are scratched or marked. All goods are
photographed for quality insurances to cover Vistadigital.
1.8 - It is
important that customers follow the installation guide provided in order to ensure the wallpaper is installed correctly. If
the installation guide is not followed and the wallpaper has been installed
incorrectly, Vistadigital cannot be held liable for an incorrect installation,
nor can it offer any refund for incorrect installation.
1.9 - All
wallpapers are printed slightly larger than the sizes entered at the order
customisation page, this is to ensure a quality fit. We cannot refund or
reproduce any custom wallpaper due to size issues.
1.10 - Vistadigital
cannot be held responsible for images uploaded and/or cropped on our website.
All images are automatically processed and sent to production. As a result, it
is required by all customers to ensure that dimension entered are correct and
the crop tool is used correctly to adjust the image as seen fit.
1.11 - Before
wallpaper is printed, the image is enlarged and can mean that pixelation or
mottled effects can occur. We highly recommend requesting a sample if you are
unsure of the image quality. We cannot refund or reprint wallpapers due to
these effects.
1.12 - Computer
monitors vary and will show different colour variations to the actual print
that you receive. Due to this matter we are unable to
refund or reprint.
1.13 - In the
unlikely event of a printing error passing quality control a refund or
replacement order will be issued at the earliest convenience.
Installation
2.1 If the
customer or a non-Approved Vistadigital installer is used
and damage occurs to the product or to the installation area during the process
of fitting the wallpaper these are the sole responsibility of the customer.
2.2 If the customer
or a non-Approved Vistadigital installer is installing then they are responsible
for ensuring that the wallpaper is correctly installed. Any damage e.g. rips,
tears, cuts that occur during the hanging process are solely the responsibility
of the customer or non-Approved Vistadigital installer.
2.3 - Similarly,
any damage that occurs due to incorrect installation or poorly prepared wall
surfaces is also the responsibility of the customer or non-Approved
Vistadigital installer.
2.4 - It is
possible to install the Vistadigital onepiece wall mural yourself, we do
however suggest that you contact us to obtain contact details for a
Vistadigital Approved installer will be able to hang the product on your
behalf.
2.5 - Each wall
mural comes with a 40 to 50 mm bleed area along all edges which will need to be
trimmed during installation. Any damage resulting from this process is the sole
responsibility of the customer or non-Approved Vistadigital installer.
.
Uploaded images
3.1 - Vistadigital
cannot be held responsible for any copyright infringement resulting from
uploaded images. The use of any uploaded images are
the responsibility of the customer and it is assumed that full permission has
been granted for the use of the image.
3.2 - If there is
any doubt as to the copyright of an image we suggest
that you do not upload it for the purpose of creating a customised product.
3.3 - All images,
artwork or designs will be printed as supplied to us.
3.4 - Vistadigital
cannot be held responsible for any distorted, fuzzy or
pixelated products resulting from images and/or designs uploaded by the
customer.
3.5 - There may
occasionally be a variation in colour between the image uploaded by the
customer and the finished product. This variation in colour is caused by the
difference between colours displayed on computer screens and printed colours.
We cannot provide a refund for any variation in tone.
Delivery
4.1 - Delivery of your product within the UK is currently £15.00
4.2 - Delivery of your product is via a local courier
and we aim to deliver your product within 7 to 10 working days of your order.
In exceptional circumstances we reserve the right to deliver your product within
14 working days. This may be because we have a large amount of orders to process
or because of more time consuming customised wallpapers.
4.3 - All delivery
times are approximate.
4.4 - We have no
liability to you in the event that the delivery of
your order is delayed due to circumstances beyond our reasonable control,
including, but not limited to, strikes or other industrial action, fire, flood,
explosion etc.
4.5 - We take every
care to ensure that your product reaches you in a good condition. In the
unlikely event that your order is damaged in transit, the customer is within
their rights to ask for a full refund.
4.6 - Goods damaged
in transit should be reported immediately. In the unlikely event that your
product is damaged in transit, you should mark the delivery note Damaged on
Arrival. If the delivery note is not marked, we cannot be held responsible for
the damaged product.
Copyright
5.1 - By uploading
an image to our website, you are handing copyright to Vistadigital You are
giving us the right to reprint the image at any given time.
5.2 - Many of the
images displayed on Vistadigital have been uploaded via previous customers who
have granted us permission to re-use or reproduce.
5.3 - Some of the
images on Vistadigital are supplied 123RF, where we have purchased the rights
to re-use.
5.5 - We by no
means claim to own copyright to any of the images displayed on vistadigital.co.uk.
If you see any images displayed on our website that are a concern of copyright,
please contact us as we will remove them at the earliest convenience.
Cookies
6.1 - At Vistadigital
we are passionate about providing the user with a streamlined ordering process
and a simple to use interface.
6.2 - We use
cookies to help assist the use of the site. Cookies are used to store personal
data. When revisiting the site, we use cookies to recognise the customer and
provide them with relevant information.